melbet official Privacy Policy
Your personal data is among the most important things we hold. In this policy we explain in detail how your information is collected, what it is used for, and how it is kept secure.
1. Introduction and Scope
This privacy policy applies to all users of the melbet official platform. It comes into effect when you visit our website, create an account, play betting or casino games, or use any of our services. We believe transparency about data is the foundation of user trust, which is why we have set out every point clearly.
melbet official's services are for persons aged 21 and above only. We do not intend to collect data from minors, and we do not knowingly collect or process personal information of any minor. For more details on this, please read our Responsible Gaming guidelines.
This policy may be revised from time to time. For any significant changes we will post a notice on the platform. If you continue using the platform after a change, it will be understood that you have accepted the revised policy.
2. Information We Collect
2.1 Registration and Identity Information
When you create an account we collect your full name, date of birth, mobile number, email address, and preferred language. This information is essential for verifying your identity and managing your account securely.
2.2 Identity Verification (KYC) Information
For secure financial transactions we may request identity documents (national ID card or passport), proof of address, and where applicable other verification documents. This information is used only for the verification process and is stored securely.
2.3 Financial Transaction Information
During deposits and withdrawals we record the transaction date, amount, payment method (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction reference number. We never store your full payment account PIN or password.
2.4 Platform Usage Information
Information such as which games you have played, which events you have bet on, and how long you have spent on the platform is collected automatically. This helps us improve your experience and provide relevant services.
2.5 Technical Information
IP address, browser type and version, operating system, device type, cookies, and log file data are collected automatically. This information is used mainly for security monitoring and resolving technical issues.
We never sell your personal or financial information to third parties.
3. Purpose of Using Your Information
The information collected is used for the following purposes:
- Account management and identity verification: To keep your account active, ensure login security, and confirm account ownership.
- Processing financial transactions: To receive deposits, process withdrawals, and maintain transaction history. Withdrawals are generally completed within 5 to 30 minutes.
- Providing customer support: Your account information is needed to assist you in Bengali and English via 24/7 live chat and email.
- Security and fraud prevention: To detect suspicious activity and keep accounts secure.
- Service improvement: To analyse user behaviour and improve the platform's performance and gaming experience.
- Promotions and bonus offers: To inform you of relevant bonuses and promotions based on your preferences — but only with your consent.
- Meeting legal obligations: To comply with applicable laws and regulations and to respond to lawful requests from authorities.
For a full understanding of our services and terms, please read our Terms and Conditions carefully, as all legal aspects of using the platform are discussed there in detail.
4. Sharing Information with Third Parties
melbet official never sells or rents your personal information. However, information may be shared with trusted third parties in specific circumstances:
4.1 Payment Processors
Only the information necessary to complete a transaction is shared with processors for bKash, Nagad, Rocket, Upay, and bank transfers. These partners follow their own privacy policies.
4.2 Technology and Service Providers
Game software providers (such as Pragmatic Play, PG Soft, Evolution, JILI, etc.), security services, and cloud infrastructure providers may access limited data to carry out their specific functions. All such partners operate under contractual confidentiality obligations.
4.3 Legal Requirements
Information may be disclosed in response to lawful and formal requests from government authorities under applicable laws of Bangladesh. Such disclosure occurs as a legal obligation, not voluntarily.
4.4 Business Transfers
If changes to the business structure occur in the future, user data may be considered a transferable asset. Users will be informed as much as possible before any such change.
5. Cookies and Tracking Technologies
Cookies are small data files stored in your browser. melbet official uses the following types of cookies:
5.1 Essential Cookies
These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, store security tokens, and remember your language preference. Disabling these cookies may cause the platform to not work properly.
5.2 Functional Cookies
These cookies are used to remember your preferred settings, such as language selection and display preferences. They help provide a personalised experience.
5.3 Analytics Cookies
Analytics cookies help improve the platform by analysing which pages are visited most and where users encounter problems. This data is aggregated and anonymous.
You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some services.
6. Data Security Measures
melbet official has put in place multiple layers of security to keep your personal and financial information safe:
6.1 Encryption Technology
SSL (Secure Sockets Layer) encryption is used for all data transfers, keeping all information encrypted between your browser and our servers. Stored sensitive data is also protected through encryption.
6.2 Access Controls
Only authorised staff can access your personal information, and only when required for their specific work. All access is recorded and regularly reviewed.
6.3 Regular Security Reviews
Our security team regularly tests systems and identifies and addresses potential vulnerabilities. Security patches and updates are applied promptly.
6.4 Password Protection
Your password is stored in hashed form — meaning no member of our staff can view your password. Your password will never be requested via email or chat — if you receive such a request, be cautious.
7. Data Retention Period
How long your information is retained depends on the type of data and the purpose for which it was collected:
- Account information: Full information is retained while your account is active. After an account is closed, some information may be kept for a defined period due to legal obligations.
- Transaction information: Financial transaction records are generally kept for several years due to legal obligations related to financial regulation.
- Communication records: Customer service chat and email records are kept for a set period for service quality improvement.
- Technical logs: Security-related log files are stored for a limited period and then deleted automatically.
If after closing your account you would like your data deleted, please contact our support team. Data that is not required to be retained beyond legal obligations will be deleted.
8. Your Data Rights
As a melbet official user, you have the following rights over your own information:
8.1 Right to Access
You may at any time request a copy of the information we hold about you. We will provide it within a reasonable time.
8.2 Right to Correction
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings.
8.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Opt Out of Marketing
If you do not wish to receive our promotional emails or messages, you may request to unsubscribe at any time. This will not stop account service-related messages from being sent to you.
8.5 Filing a Complaint
If you have a complaint about how your data is handled, please contact our support team first. We will review every complaint seriously.
9. Protection of Minors' Data
All services of melbet official are for persons aged 21 and above only. We verify age during registration and take active steps to prevent access by minors.
If we become aware that a minor has created an account, we will immediately close that account and delete the associated data. If you learn that a minor has opened an account on our platform, please notify our support team.
For more information on responsible gaming and the protection of minors, visit our Responsible Gaming page, which covers self-regulation and support in detail.
10. Policy Changes and Updates
melbet official reserves the right to review and revise this privacy policy from time to time. Changes may be made due to:
- Changes in laws and regulations
- Addition of new technologies or services
- Improvements based on user feedback and suggestions
- Modernisation of security measures
For significant changes we will post a notice on the platform and attempt to notify you at your registered email address. Continued use of the platform after a change will be considered acceptance of the revised policy.
You are advised to visit this page regularly to stay informed about the latest policy. For any questions about our services, visit our FAQ page — you will find answers to frequently asked questions there.
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our support team is available 24/7 in Bengali and English.
Live Chat: Immediate assistance via the platform's chat option
Email: [email protected]
Support hours: 24 hours a day, 7 days a week
This privacy policy is published on behalf of melbet official and is effective from 2025. This policy has been drafted in accordance with applicable laws and regulations of Bangladesh.